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Plumber servicing a water heater's burner and pilot assembly

Pilot Light Won't Stay Lit

A pilot light that won't stay lit is one of the most common gas water heater complaints — and one of the easiest to misdiagnose by just relighting it over and over.

$150 service visit — applies to the repair

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The most common cause by far is a failing thermocouple — the small safety sensor that sits in the pilot flame and signals the gas valve to stay open as long as it senses heat. When a thermocouple weakens or fails, it can't hold that signal, so the gas valve shuts the pilot off as a safety measure within seconds or minutes of lighting it, even though everything else about the water heater is fine. It's a low-cost, quick part to replace and by far the most common repair for this exact complaint.

A dirty pilot orifice is the next most likely cause — the tiny opening the gas flows through to create the pilot flame can get clogged with dust or debris over time, causing a weak, sputtering flame that struggles to keep the thermocouple properly heated. Draft issues are a related cause: if the pilot assembly is exposed to airflow — from a nearby vent, a door, or improper venting — the flame can flicker or blow out even with a healthy thermocouple. Less commonly, a genuine gas supply problem — low gas pressure or a partially closed gas valve — will starve the pilot regardless of how many times you relight it.

It's safe to try relighting the pilot yourself following the instructions on your water heater's label — that's a normal, expected part of gas water heater ownership. But if it goes out again shortly after, don't keep repeating the cycle; that's the signal that something specific needs fixing rather than another attempt. A thermocouple replacement, orifice cleaning, or draft correction are all straightforward for a licensed plumber. If you smell gas at any point, that's different and urgent — see our gas line page for what to do.

Plumber servicing a water heater's burner and pilot assembly

Upfront pricing — three ways to get one

Flat-rate, approved by you before any work starts. You pay for the work, not for a truck in your driveway. What you pay to find out depends on what you already know.

Know what needs replacing?
Free

Photo or phone quote

Water heater, toilet, faucet, disposal, a repipe — anything where you already know what needs replacing. Send a photo and we price it without sending a truck. Costs you nothing, obligates you to nothing.

Don't know what's wrong?
$150

Service visit

A licensed plumber diagnoses it on site. Covers the visit and the first 30 minutes of work — and it applies to the repair if you go ahead with one. It is also our minimum charge, so a small fix is often this and nothing more.

Need a specific test?
From $189

A named diagnostic

Pressure and PRV test, hydrostatic test, sewer scope, camera inspection, slab leak investigation. Each one is a fixed price with a written result you keep — real work with a real deliverable, not a sales call.

Evenings, weekends and holidays add a $149 after-hours fee, which members don't pay. The flat rate for the work itself never changes, and you approve every number before we start.

Frequently Asked Questions

How much does it cost to fix a pilot light that won't stay lit in Dallas?
A thermocouple replacement is the most common fix and a relatively contained repair. A pilot orifice cleaning is similarly straightforward. If the cause turns out to be a gas supply issue, that's a separate diagnosis that may involve checking the gas line itself. The flat rate covers the diagnosis, parts and labor as quoted, testing the pilot holds before we leave, and a 1-year workmanship warranty. Replacing a fixture? Send a photo and we'll quote it free. If the problem needs diagnosing, the $150 service visit covers that and the first 30 minutes — and it applies to the repair. You approve the flat rate before any work starts.
Is it safe to keep relighting the pilot myself?
Relighting once or twice following your water heater's label instructions is normal and safe. If it won't stay lit after that, stop trying and call — repeated relighting attempts don't fix a failing thermocouple or a dirty orifice, they just waste gas and your time.
What's a thermocouple and why does it fail?
It's a small safety sensor in the pilot flame that tells the gas valve to keep supplying gas as long as it senses heat from the pilot. Thermocouples weaken with age and normal use, and replacing one is one of the most common water heater repairs there is — it doesn't mean anything else is wrong with your unit.

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Same-day service for most repairs. Upfront pricing, no surprises. Licensed, insured, and backed by a 1-year workmanship warranty.

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