Frequently Asked Questions

Same-day for most repairs. Call, text, or request a visit online and we'll get you on the calendar right away. Genuine emergencies — burst pipes, sewage backups, no water — go to the front of the line for our next available dispatch.

Yes. For homeowners in our DFW service area, the visit and estimate are free. A licensed plumber looks at the actual job and gives you an exact, written flat-rate price with no obligation. If you decide not to proceed, you owe nothing.

For the first visit, yes — we need an adult present so we can walk the problem together and you can approve the exact price before work starts. Once work is approved, we can often arrange access for follow-up visits. For rental properties, we coordinate access directly with your tenant or property manager.

When you book, we give you a scheduled arrival window — not a vague "sometime today." Your technician calls or texts when they're on the way.

We serve 74+ cities across the Dallas-Fort Worth metroplex from our home base in Bedford — including Dallas, Fort Worth, Arlington, Plano, Irving, Frisco, Grapevine, and the entire Mid-Cities. See our Areas page for the full list.

Yes. Every repair comes with a 1-year workmanship warranty. If our work fails within a year, we come back and fix it free — no arguing, no fine print gymnastics.

Yes. All plumbing work is performed under Mark A. Farley, Responsible Master Plumber, Texas License #M-39682, regulated by the Texas State Board of Plumbing Examiners. We're fully insured and have been serving Dallas-Fort Worth since our founding in 2013.

Yes. Our crews are W-2 employees — not day labor or anonymous subcontractors — and every technician is background-checked before they ever set foot in a customer's home.

We install and service all major brands. For replacements we typically recommend professional-grade equipment and fixtures from established manufacturers — the kind with real parts availability and manufacturer warranties — and we'll explain the trade-offs between options. If you want a specific brand or model, just ask and we'll quote it.

Yes. When a job requires a permit — water heater replacements, gas line work, sewer repairs, and similar — we pull it and coordinate the city inspection for you. Skipping permits can create real problems when you sell your home or file an insurance claim, so we don't cut that corner.

A typical turnover takes 3-5 days from walkthrough to punch list. We scope the unit, sequence the trades — plumbing, drywall, paint, fixtures, cleaning — and hand you back a rent-ready property, usually on a single invoice.

Yes. PM accounts get direct invoicing — one clean, itemized invoice per work order or turnover, sent straight to your office. No chasing paperwork across multiple vendors.

Yes, on every work order. You get photos of the problem and the completed work, so you can show owners exactly what was done without ever driving to the property.

Yes. We handle tenant scheduling directly — arrival notice, respectful conduct in occupied homes, and shoe covers and cleanup as standard. You get the update; your tenant gets a professional experience that reflects well on your management.

Call us at (682) 900-4100 or use our contact page. We work with property management companies across DFW as well as independent landlords, and setup is quick: we'll cover your portfolio, volume pricing, invoicing preferences, and how you want tenant coordination handled.